1 reviews | Active since Dec 2014
Harassment - Excessive Calling
I am utterly disgusted with the service.
I received an excessive amount of telephone calls 2017/12/11 and after I phoned and complained about harassment 2017/12/12, my account is “placed on hold” the same day. I received more than 20 phone calls between the hours 08:00 and 18:40 last night. I was in meetings during office hours and when I got the change to answer, the call was abruptly ended in my ear without anyone talking back when I answered. The amount your are claiming was already paid yesterday – installment of R 1100.00. The balance is only due 2018/01/01. It is ******* to claim money not yet due.
Your eccentric pay option has not been working since 2017/12/07 – and is still not working.
I have sent an email to ********** with the information and my proof of payments.
It is just too much of a coincidence that the same day I call and complain about harassment, my account is placed on hold.
Thank you for your post.
We acknowledge your frustration regarding communications about the status of your Truworths account. However, when customers do not meet their payment commitments timeously, additional charges are incurred. As a preventative measure various forms of communication is automatically generated as a reminder to bring your account up to date and ensure your credit record remains in good standard.
We can assure you that we take credit granting very seriously and all practices are within the governance of the appropriate acts.
We are however pleased to confirm that the total amount currently due on the account has in the meantime been settled, and you may now once again enjoy all the benefits of being a Truworths account holder.
Kind regards,
Truworths Online Team
Best regards,
Thank you for your post.
We acknowledge your frustration regarding communications about the status of your Truworths account. However, when customers do not meet their payment commitments timeously, additional charges are incurred. As a preventative measure various forms of communication is automatically generated as a reminder to bring your account up to date and ensure your credit record remains in good standard.
We can assure you that we take credit granting very seriously and all practices are within the governance of the appropriate acts.
We are however pleased to confirm that the total amount currently due on the account has in the meantime been settled, and you may now once again enjoy all the benefits of being a Truworths account holder.
Kind regards,
Truworths Online Team
Best regards,
