JC
Jayde C
1 reviews | Active since Jan 2019
27 Jun 2023, 08:19
Harassment
Every morning I receive a phone call to pay my account yet I have paid towards so legally Truworths is harassing me and every morning at 7am I get an extremely rude rude lady that calls and demands me to pay yet she refuses to even let me talk and talks over me, this also seems to be the same lady everyday. I think Truworths is absolutely terrible and I will be cutting ties with this company after being harassed by a very stupid caller
Helpful (0)
Replies (3)0
Replies (3)
Truworths's replyOfficial
28 Jun 2023, 17:15Dear Jayde,
Thank you for bringing this to our attention.
We acknowledge your frustration regarding communications about the status of your Truworths account. However, when an account reflects in arrears, the account holder will receive various forms of communication in order to obtain a suitable payment arrangement. It is important for us to inform our customers that their creditworthiness is an asset, and we are concerned that the account will incur late payment fees and that your profile held with us and at the credit bureaus would be negatively affected. We are sorry if you felt that our collections process was in any way offensive and not handled correctly, and confirm that it was certainly not our intention to cause you any unnecessary frustration.
Regards
Tania Truworths Customer Service
Thank you for bringing this to our attention.
We acknowledge your frustration regarding communications about the status of your Truworths account. However, when an account reflects in arrears, the account holder will receive various forms of communication in order to obtain a suitable payment arrangement. It is important for us to inform our customers that their creditworthiness is an asset, and we are concerned that the account will incur late payment fees and that your profile held with us and at the credit bureaus would be negatively affected. We are sorry if you felt that our collections process was in any way offensive and not handled correctly, and confirm that it was certainly not our intention to cause you any unnecessary frustration.
Regards
Tania Truworths Customer Service
Truworths's reply28 Jun 2023, 17:15
Official
Dear Jayde,
Thank you for bringing this to our attention.
We acknowledge your frustration regarding communications about the status of your Truworths account. However, when an account reflects in arrears, the account holder will receive various forms of communication in order to obtain a suitable payment arrangement. It is important for us to inform our customers that their creditworthiness is an asset, and we are concerned that the account will incur late payment fees and that your profile held with us and at the credit bureaus would be negatively affected. We are sorry if you felt that our collections process was in any way offensive and not handled correctly, and confirm that it was certainly not our intention to cause you any unnecessary frustration.
Regards
Tania Truworths Customer Service
Thank you for bringing this to our attention.
We acknowledge your frustration regarding communications about the status of your Truworths account. However, when an account reflects in arrears, the account holder will receive various forms of communication in order to obtain a suitable payment arrangement. It is important for us to inform our customers that their creditworthiness is an asset, and we are concerned that the account will incur late payment fees and that your profile held with us and at the credit bureaus would be negatively affected. We are sorry if you felt that our collections process was in any way offensive and not handled correctly, and confirm that it was certainly not our intention to cause you any unnecessary frustration.
Regards
Tania Truworths Customer Service
JC
Jayde C's updateReviewer Update
29 Jun 2023, 07:35I pay every month all my bills so why are Truworths treating me like I’m way behind in my things when I’m perfectly up to date . Once again this morning iv been callled to pay yet iv told them every month I pay by the 2nd so why am I constantly getting the same call as if I’m running away
JC
Jayde C's update29 Jun 2023, 07:35
Reviewer Update
I pay every month all my bills so why are Truworths treating me like I’m way behind in my things when I’m perfectly up to date . Once again this morning iv been callled to pay yet iv told them every month I pay by the 2nd so why am I constantly getting the same call as if I’m running away
JC
Jayde C's updateReviewer Update
29 Jun 2023, 07:36Truworths never used to call me everyday when iv had the same account and done things the same way for years so why now every morning at 7am
JC
Jayde C's update29 Jun 2023, 07:36
Reviewer Update
Truworths never used to call me everyday when iv had the same account and done things the same way for years so why now every morning at 7am