1 reviews | Active since Dec 2013
Harassment calls
My account is only due for payment on the 4th December, but there is a small amount outstanding, I think it is R30 and the incessant calls from ********** border on harassment, plus it is a recorded message so one cannot speak to anyone at all. No wonder Truworths is losing market share and customers - this needs to stop
Thank you for your post.
We acknowledge your frustration regarding communications about the status of your Truworths account. However, when customers do not meet their payment commitments, additional charges are incurred. As a preventative measure various forms of communications are automatically generated as a reminder to bring your account up to date and ensure your credit record remains in good standard.
We can assure you that we take credit granting very seriously and all practices are within the governance of the appropriate acts.
We are however pleased to confirm that the total amount currently due on the account has in the meantime been settled, and you may now once again enjoy all the benefits of being a Truworths account holder.
Kind regards,
Truworths Online Team
Best regards,
Thank you for your post.
We acknowledge your frustration regarding communications about the status of your Truworths account. However, when customers do not meet their payment commitments, additional charges are incurred. As a preventative measure various forms of communications are automatically generated as a reminder to bring your account up to date and ensure your credit record remains in good standard.
We can assure you that we take credit granting very seriously and all practices are within the governance of the appropriate acts.
We are however pleased to confirm that the total amount currently due on the account has in the meantime been settled, and you may now once again enjoy all the benefits of being a Truworths account holder.
Kind regards,
Truworths Online Team
Best regards,