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Koshila S

1 reviews | Active since Apr 2013

27 Sept 2021, 09:25

Harassment by truworths call centres

Wait till they start harassing you for payment. They wait for customers to fall behind a few days and even if you bring up the account to date they phone you every day asking for next month's payment. And best part is I've spoken to one consultant Mr Cameron and told him I'd pay the final R200 on the 04th October but Mr Innocent phones me every day demanding payment and when I explained to innocent that I've spoken to cameron as per the 4th to pay and to stop calling and harassing he said be will continue contacting me. What attitude and what nonsense is this. Expect me to shop at truworths again after the harassment for a stupid 200 balance I've maintained my account from when I had credit for thousands of Rands you ruined my shopping experience being an account holder and customer for years

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KS
Koshila S's update28 Sept 2021, 11:06
Reviewer Update
The reply doesnt make sense as you are explaining how the collections dept works. Please read my complaint again. I already made a suitable payment arrangement with one consultant named cameron to pay before the 4th of october as payment is due on the 4th of each month. I did pay a late payment after 4th september but the arrears amount was paid which i explained to the person from collections Cameron. I should not even be in arrears and after making arrangememt to pay the balance of a lousy R200 om the account. where is the arrears and why do the other guys have an attitude and harass the customer in the fashion they do? And he has the nerve to say he will keep phoning me for the money when i already told cameron ill pay the balance before 4th? This is not obtaining payment arrangements .thats harassment !!!