Harassment by consultant

I was a Truworths customer since 2001 and i always had a good record. On 13 August 2019, i was harrassed by calls from Truworths demanding the default payment from July. I felt so humilited when one of the consultant demanded that I must give them my bank account so that they can debit my account after I informed her that I skipped my payment because I was in hospital and had no one to send to pay for me. Anyway, I wad not yet very much worried about the oayment becauce on the 09 August i received messages that my account is due on 1 Sep so i thought i still had time. That lady was so arrogant and was just intetested on the the R450 that i must pay, she even threatened me by saying she is putting a note in her book that i must pay the following day. I was never harrassed by consultants like this before, including the pains that I was feeling at that time,it just got worse. I could not get her name but she called using +*** number on 13 Agust at 18h11. This type of inhuman behaviour made me close my beloved account with Truworths. Please address your consultants.