CB
Cathy B
1 reviews | Active since Jan 2014
09 Jan 2025, 08:56
Harassment and I am not their customer.
I don't have an account with them, but my phone number was mistakenly added to someone else's account. While I understand that companies need to collect payments from their customers, this situation has been incredibly frustrating. I receive up to six calls daily, both human and automated, attempting to collect money from this customer. Despite numerous requests to correct this mistake, the calls persist. They start as early as 7 a.m. on weekends. Since November 2024, I've been receiving between three to six calls every day. This is harassment, and the amount they are trying to collect is approximately R288.
Truworths - please correct this mistake and stop calling me!
Helpful (0)
Replies (3)0
Replies (3)CB
Cathy B's updateReviewer Update
09 Jan 2025, 12:39Thank you - I sincerely appreciate the swift response here.
Your call center agents should be given the ability to update or add notes to calls, so that this will not happen again. At least that way someone would be alerted to the mistake in phone number and steps could be taken to rectify account details, and the money acquired.
Thanks again.
Your call center agents should be given the ability to update or add notes to calls, so that this will not happen again. At least that way someone would be alerted to the mistake in phone number and steps could be taken to rectify account details, and the money acquired.
Thanks again.
CB
Cathy B's update09 Jan 2025, 12:39
Reviewer Update
Thank you - I sincerely appreciate the swift response here.
Your call center agents should be given the ability to update or add notes to calls, so that this will not happen again. At least that way someone would be alerted to the mistake in phone number and steps could be taken to rectify account details, and the money acquired.
Thanks again.
Your call center agents should be given the ability to update or add notes to calls, so that this will not happen again. At least that way someone would be alerted to the mistake in phone number and steps could be taken to rectify account details, and the money acquired.
Thanks again.
CB
Cathy B's updateReviewer Update
21 Jan 2025, 08:54I am still receiving calls for the same wrong person. Truworths has not fixed the problem and I have already blocked dozens of numbers. This is really frustrating.
CB
Cathy B's update21 Jan 2025, 08:54
Reviewer Update
I am still receiving calls for the same wrong person. Truworths has not fixed the problem and I have already blocked dozens of numbers. This is really frustrating.
CB
Cathy B's updateReviewer Update
22 Jan 2025, 07:40I am now getting called at 7:30 in the morning - this has to stop. Truworths please fix this problem!
CB
Cathy B's update22 Jan 2025, 07:40
Reviewer Update
I am now getting called at 7:30 in the morning - this has to stop. Truworths please fix this problem!