WA
Wasiah A
1 reviews | Active since Dec 2014
24 Aug 2015, 18:37
Harassment!
I have received 6-8 calls from truworths where the consultants demand payment of my account. I have overpaid my installment. Each consultant confirms different amounts allegedly outstanding! When I explain my frustration that I have paid. The consultants insist I haven't then puts the phone down on me! Disgusting service from such a large retailer!
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Truworths's replyOfficial
02 Sept 2015, 10:11Hello Wasiah2003,
Thank you for your post and affording us the opportunity to clarify your concerns.
We acknowledge your frustration in this regard and we wish to apologise for the manner in which the calls were conducted by our agents as this is not the standard of service we strive to offer our customers. We can assure that this matter will be brought to the attention of the relevant management team.
According to our records, you paid an extra R220.00 with your instalment on 21 May 2015. However this amount was not sufficient to cover your next instalment due by 01 June. Further to this, you did not pay the full amounts due for June and July respectively and therefore your account fell in arrears.
We would like to thank you for your recent payment and for bringing your account up to date with payment. Please note that an amount of R420.00 is due by 03 September 2015.
We trust that we were able to adequately attend to your query, however should you have any further enquiries or concerns, please contact us on *** or via email on ***.
Kind regards,
Lynn
Thank you for your post and affording us the opportunity to clarify your concerns.
We acknowledge your frustration in this regard and we wish to apologise for the manner in which the calls were conducted by our agents as this is not the standard of service we strive to offer our customers. We can assure that this matter will be brought to the attention of the relevant management team.
According to our records, you paid an extra R220.00 with your instalment on 21 May 2015. However this amount was not sufficient to cover your next instalment due by 01 June. Further to this, you did not pay the full amounts due for June and July respectively and therefore your account fell in arrears.
We would like to thank you for your recent payment and for bringing your account up to date with payment. Please note that an amount of R420.00 is due by 03 September 2015.
We trust that we were able to adequately attend to your query, however should you have any further enquiries or concerns, please contact us on *** or via email on ***.
Kind regards,
Lynn
Best regards,
Truworths's reply02 Sept 2015, 10:11
Official
Hello Wasiah2003,
Thank you for your post and affording us the opportunity to clarify your concerns.
We acknowledge your frustration in this regard and we wish to apologise for the manner in which the calls were conducted by our agents as this is not the standard of service we strive to offer our customers. We can assure that this matter will be brought to the attention of the relevant management team.
According to our records, you paid an extra R220.00 with your instalment on 21 May 2015. However this amount was not sufficient to cover your next instalment due by 01 June. Further to this, you did not pay the full amounts due for June and July respectively and therefore your account fell in arrears.
We would like to thank you for your recent payment and for bringing your account up to date with payment. Please note that an amount of R420.00 is due by 03 September 2015.
We trust that we were able to adequately attend to your query, however should you have any further enquiries or concerns, please contact us on *** or via email on ***.
Kind regards,
Lynn
Thank you for your post and affording us the opportunity to clarify your concerns.
We acknowledge your frustration in this regard and we wish to apologise for the manner in which the calls were conducted by our agents as this is not the standard of service we strive to offer our customers. We can assure that this matter will be brought to the attention of the relevant management team.
According to our records, you paid an extra R220.00 with your instalment on 21 May 2015. However this amount was not sufficient to cover your next instalment due by 01 June. Further to this, you did not pay the full amounts due for June and July respectively and therefore your account fell in arrears.
We would like to thank you for your recent payment and for bringing your account up to date with payment. Please note that an amount of R420.00 is due by 03 September 2015.
We trust that we were able to adequately attend to your query, however should you have any further enquiries or concerns, please contact us on *** or via email on ***.
Kind regards,
Lynn
Best regards,