Harassment
I have had an account with Truworths for over 35 years - I short-paid by R200 last month, never having failed to make any payments. I have repeatedly requested them to desist from harassing me to remind me to pay end May 2018. This morning driving to work I got a phone call asking me to confirm my details which I refused to do. They have had my details for 35 years. Also calling to remind me to pay. I am 57 years old so I am not a child and do NOT need reminding to pay my bills. I have repeatedly told them I will be closing my account. What part of the English language do they not understand. I will not be purchasing anything from Truworths in future
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Truworths's replyOfficial
29 May 2018, 14:24Thank you for your post and for allowing us the opportunity to respond.
We acknowledge your frustration regarding the communication received. However, when a customer’s account falls into arrears communication is systematically generated to advise customers on the status of their accounts. Though our aim is never to frustrate or aggravate our customers, we regret that the correspondence sent has been perceived as such.
As previously advised, your requested payment arrangement has been noted. We further confirm that once this arrangement has been honored, and the account is brought up to date with payment, any further collections communication will cease.
We trust that we were able to clarify your concerns with our response. Should you require any further assistance, please feel free to contact us on *** or via email on ***.
Kind regards,
Truworths Online Team
Best regards,
Truworths's reply29 May 2018, 14:24
Official
Thank you for your post and for allowing us the opportunity to respond.
We acknowledge your frustration regarding the communication received. However, when a customer’s account falls into arrears communication is systematically generated to advise customers on the status of their accounts. Though our aim is never to frustrate or aggravate our customers, we regret that the correspondence sent has been perceived as such.
As previously advised, your requested payment arrangement has been noted. We further confirm that once this arrangement has been honored, and the account is brought up to date with payment, any further collections communication will cease.
We trust that we were able to clarify your concerns with our response. Should you require any further assistance, please feel free to contact us on *** or via email on ***.
Kind regards,
Truworths Online Team
Best regards,