1 reviews | Active since Nov 2009
Harassment
I have a R100 monthly installment which is overdue, which is my fault but unfortunately life got the better of me. What is so sad sad and annoying i received at least 6 calls from their client service asking me to confirm my personal detail which i wouldnt give over the phone but they refuse to proceed to tell me or ask when they can receive payment. Over and above the 6 calls i received atleast 8 miss calls on my both my landline and cell. The moment you answer they drop the call....that is harassment and maybe i sud charge them. Absolutely disgusting just for R100. I am certainly closing thia account
Thank you for your post and affording us the opportunity to respond.
We were concerned to read about the service you received with regards to collections on your account and the way in which you felt the matter was addressed during the calls made to you.
Please be advised that when an account reflects in arrears, collections communication is sent to the customer, as we are concerned that the account would incur late payment fees and that your payment profile held with us and at the credit bureaus would be negatively affected.
As the mentioned calls were made to you by consultants at Blake and Associates, we immediately escalated this matter for their attention. We confirm that you were contacted, and your concerns raised clarified. We were also informed that this matter will be addressed with the respective consultants, in order to ensure that this remains an isolated occurrence.
We trust that we were able to acceptably attend to your query. Should you require any further assistance, please feel free to contact us on *** or via email on ***.
Kind regards,
Truworths Online Team
Best regards,
Thank you for your post and affording us the opportunity to respond.
We were concerned to read about the service you received with regards to collections on your account and the way in which you felt the matter was addressed during the calls made to you.
Please be advised that when an account reflects in arrears, collections communication is sent to the customer, as we are concerned that the account would incur late payment fees and that your payment profile held with us and at the credit bureaus would be negatively affected.
As the mentioned calls were made to you by consultants at Blake and Associates, we immediately escalated this matter for their attention. We confirm that you were contacted, and your concerns raised clarified. We were also informed that this matter will be addressed with the respective consultants, in order to ensure that this remains an isolated occurrence.
We trust that we were able to acceptably attend to your query. Should you require any further assistance, please feel free to contact us on *** or via email on ***.
Kind regards,
Truworths Online Team
Best regards,