1 reviews | Active since Jul 2017

25 Jul 2017, 13:34

Harassment!!

<p>I closed my account with Truworths a few months ago because they called me all the time informing me that my account was in arrears - which it was not. However, the harassment did not stop. I was forced to block their numbers as they calls amounted up to 30 per day! In addition, it is a computerised message that "informs" you that your account is in arrears, so you cannot even speak to anyone. This lead to my voicemail box being filled up every day. I tried calling them and sending e-mails, and eventually received a reply that my number was used as a work number on someone else's account and that they have removed it. At last - silence for 1 week. But - guess what? They are back! How do I make this go away?? This really is harassment and I do not know where to turn to anymore.</p>

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Replies (1)
Truworths
Truworths's reply08 Aug 2017, 14:51
Official

Thank you for your post, and for bringing your concerns to our attention.

We acknowledge your frustration with regards to this matter; however regret not being able to make contact with you on the number provided.

We confirm that we communicated with you via email, but have yet to receive a response. For further assistance, please provide us with the requested details at your earliest convenience.

Kind regards,

Truworths Online Team