1 reviews | Active since May 2016
Harassment
<p>Dear Truworths. I must have received about 50 calls from your company. And why? Because i paid R200 short. Surely you look at the account history before making these calls. Surely you consider the fact that a payment was made at least. My account was fully paid up 2 months ago and I regret using it again. During that time your company sends sms's encouraging customers to use the account. I will be paying this account off asap and closing it. Thanks Truworths</p>
We acknowledge your frustration regarding the collections communications that you have received from Truworths and sincerely apologize for the delay in our response.
When the amount due is not received by the stipulated due date, various means of correspondence is generated as a reminder to make the payment, as your credit worthiness is an asset. This is also done to allow our customers the opportunity to make a payment arrangement should they not be able to meet their payment commitments at the time.
We can verify that this arrangement was noted for your account, following your telephonic conversation with our collections consultant. We kindly urge you to honor this arrangement and look forward to your account being brought up to date with payment.
Please feel free to contact us on *** or via email on *** should you have any further, inquiries, comments or suggestions.
Kind regards,
Truworths Online Team
Best regards,
We acknowledge your frustration regarding the collections communications that you have received from Truworths and sincerely apologize for the delay in our response.
When the amount due is not received by the stipulated due date, various means of correspondence is generated as a reminder to make the payment, as your credit worthiness is an asset. This is also done to allow our customers the opportunity to make a payment arrangement should they not be able to meet their payment commitments at the time.
We can verify that this arrangement was noted for your account, following your telephonic conversation with our collections consultant. We kindly urge you to honor this arrangement and look forward to your account being brought up to date with payment.
Please feel free to contact us on *** or via email on *** should you have any further, inquiries, comments or suggestions.
Kind regards,
Truworths Online Team
Best regards,
Dear Truworths Team
Had you checked you would have seen that the full amount was paid. The person that called me denied that i was called so many times. Your response to this matter is arrogant.
Dear Truworths Team
Had you checked you would have seen that the full amount was paid. The person that called me denied that i was called so many times. Your response to this matter is arrogant.