CP
Cheryl P

1 reviews | Active since Jul 2015

05 May 2016, 13:04

Harassing phone calls - INTRUSIVE

I was a few days late with my account. I paid on the date as promised. But since then i have received more than 2 phone calls every single f%$#@ day. I have received more than 2 phone calls every single day this entire week. If i didnt answer my cell on time, my home phone rang followed by my work phone. What part of the english language of " I HAVE ALREADY PAID VIA EFT did you not get, in order to wait a day or 2. You people are intrusive and over bearing. i will be closing this account and wish to never do business with you ever ever again. I have never come across being so harassed. Do you not have anything better to do. Why must 3 different people call me in one day????????????????????? absolutely frustrating. you should worry about sorting out all your unhappy clients on Hello peter instead of harassing people for R170.000

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Replies (1)
Truworths
Truworths's reply11 May 2016, 08:55
Official
Thank you for your post and for allowing us the opportunity to respond. When a customer’s account falls into arrears communication is systematically generated to advise customers on the status of their accounts and to further allow the opportunity for a customer to make a suitable payment arrangement. Our aim is never to frustrate or aggravate our customers and we regret that it has been perceived as such. Our records indicate that your account fell into arrears after no payment was received for your installment due by 04 April 2016. We can however confirm that your account has since been brought up to date with payment following your payment received on 06 May via electronic funds transfer (eft). Payments made via this method ordinarily only reflect after 3-5 working days and therefore calls were still generated to you. We trust that we were able to clarify your concerns with our response. Should you have any further enquiries, comments or suggestions, please feel free to contact us on *** or via email on ***. Kind regards, Truworths Online Team