1 reviews | Active since May 2015
HARAS*****T
I keep getting statements nearly a month and a half late and have to end up trying to guestimate a figure for payment each month. I have had 4 phone calls in the past 4 days - a call a day sometimes more - and the answer is the same.<br> <br> If Truworths cannot get with the times and start sending out electronic statements and notifications to customers then they must look at themselves for people paying late.<br> <br> I am being harassed because their administration is up the creek and the outstanding amount is less than R500 IN TOTAL. <br> <br> I informed each of these trolls that keep calling me that I will pay after payday and get the stupid comment of \ we don't know when that is"- why don't they get paid!!! <br> <br> TRUWORTHS TAKE NOTE FOR THE FINAL TIME - You have just lost another customer!!!"""
Thank you for your post.
Whilst we acknowledge your frustration in this regard, we wish to advise that the collections calls are generated to create an opportunity for our customers to make payment arrangements should they not be able to meet their payment commitments.
Further to this, we wish to confirm that we do currently have the facility available to issue statements via email. As such, we apologize if you had been misinformed in this regard.
Following our telephonic, conversation, we are pleased to confirm that your account has been brought up to date with payment, however regret that you have decided to close your account with us.
Your patronage is important to us and we hope that we will be able to continue the relationship that we have established with you by retaining you as a cash customer. If you have any other queries or concerns, please feel free to contact us on *** or e-mail ***.
Kind regards,
Lynn
Thank you for your post.
Whilst we acknowledge your frustration in this regard, we wish to advise that the collections calls are generated to create an opportunity for our customers to make payment arrangements should they not be able to meet their payment commitments.
Further to this, we wish to confirm that we do currently have the facility available to issue statements via email. As such, we apologize if you had been misinformed in this regard.
Following our telephonic, conversation, we are pleased to confirm that your account has been brought up to date with payment, however regret that you have decided to close your account with us.
Your patronage is important to us and we hope that we will be able to continue the relationship that we have established with you by retaining you as a cash customer. If you have any other queries or concerns, please feel free to contact us on *** or e-mail ***.
Kind regards,
Lynn