1 reviews | Active since Jul 2010
Harassed by Truworths
After the endless harassment from Truworths as well the treatment I received from your call center , I will be closing my Truworths account.
On the 13th of February I received a sms from Truworths to say I had missed my payment for February. I was confused as I knew I had made payment on the 4th of Feb. Immediately I called the number on the SMS to find out what was going on. I was told I did make a payment but that I had short paid it by R90. My instalment is usually R120 a month & I had forgotten I had purchased something the month before & that it had gone up. I apologised & as soon as I put the phone down, settled my account.
I received a call the following day on Thursday 14 Feb at 14:36 from the number ********** . The lady I spoke to was incredibly rude & arrogant throughout the conversation. I explained to her that I had already settled up my account but she insisted that I had to pay for the following month as well. My latest statement though said that it is only due for the 6th of March. On top of the above mentioned, my husband has been bombarded with sms’s from Truworths that my account is outstanding even though it has been settled! Why on earth are you sms someone other than the account holder?!
I have been a loyal customer for 20 years, never missing a payment & this is the treatment your customers receive. I am done with Truworths & will take my business elsewhere.
At Truworths our Customers are our number one priority and we strive to offer excellent customer service in all that we do.
We have investigated your concerns raised, and deemed it necessary to refer this issue to the relevant Management to attend to.
We were subsequently advised that contact has been made with you regarding clarification of this matter, and can confirm that your payment has been received. We can further verify that your account has been closed as per your request.
We wish to apologise for the service you have received, and would like to advise that the consultant in question will be dealt with internally. Your patronage is important to us and we hope that we can continue the relationship that we have established by retaining you as a cash customer.
Sincere apologise,
Truworths Online Team
At Truworths our Customers are our number one priority and we strive to offer excellent customer service in all that we do.
We have investigated your concerns raised, and deemed it necessary to refer this issue to the relevant Management to attend to.
We were subsequently advised that contact has been made with you regarding clarification of this matter, and can confirm that your payment has been received. We can further verify that your account has been closed as per your request.
We wish to apologise for the service you have received, and would like to advise that the consultant in question will be dealt with internally. Your patronage is important to us and we hope that we can continue the relationship that we have established by retaining you as a cash customer.
Sincere apologise,
Truworths Online Team