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stephen H
1 reviews | Active since Mar 2009
09 Dec 2015, 11:47
Handed to debt collectors and account not overdue
Huh?<br> <br> First of all I have an account with the TFG group (Not Truworths) specifically, that is up to date and the credit limit has recently been increased.<br> <br> Yesterday I get an SMS from VVM Debt collectors that if I pay R300 my balance of R734 could be settled (The values mentioned here are also correct)<br> <br> I contacted VVM however they put the phone down in my ear when I tried to query why they are in possession of my confidential information on an account that is current and has never been overdue.<br> <br> I want an answer on this from Truworths as this is very sneaky and unprofessional behaviour.
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Truworths's replyOfficial
11 Dec 2015, 08:54Hello steham,
Thank you for your post.
As we were unable to locate your details on our database we contacted you regarding this matter. Following our telephonic conversation we established that your cellphone number was linked to one of our account holders details, whose account is currently being handled by the outside collector Van De Venter Mojapelo (VVM), on our behalf.
We have subsequently contacted VVM to request the removal of your details and we received confirmation that this has been done. We wish to however advise that this may take between 24-48 hours to take effect.
We sincerely apologize for any frustration caused; however trust that we have adequately attended to this matter for you.
Kind regards,
Lynn
Thank you for your post.
As we were unable to locate your details on our database we contacted you regarding this matter. Following our telephonic conversation we established that your cellphone number was linked to one of our account holders details, whose account is currently being handled by the outside collector Van De Venter Mojapelo (VVM), on our behalf.
We have subsequently contacted VVM to request the removal of your details and we received confirmation that this has been done. We wish to however advise that this may take between 24-48 hours to take effect.
We sincerely apologize for any frustration caused; however trust that we have adequately attended to this matter for you.
Kind regards,
Lynn
Truworths's reply11 Dec 2015, 08:54
Official
Hello steham,
Thank you for your post.
As we were unable to locate your details on our database we contacted you regarding this matter. Following our telephonic conversation we established that your cellphone number was linked to one of our account holders details, whose account is currently being handled by the outside collector Van De Venter Mojapelo (VVM), on our behalf.
We have subsequently contacted VVM to request the removal of your details and we received confirmation that this has been done. We wish to however advise that this may take between 24-48 hours to take effect.
We sincerely apologize for any frustration caused; however trust that we have adequately attended to this matter for you.
Kind regards,
Lynn
Thank you for your post.
As we were unable to locate your details on our database we contacted you regarding this matter. Following our telephonic conversation we established that your cellphone number was linked to one of our account holders details, whose account is currently being handled by the outside collector Van De Venter Mojapelo (VVM), on our behalf.
We have subsequently contacted VVM to request the removal of your details and we received confirmation that this has been done. We wish to however advise that this may take between 24-48 hours to take effect.
We sincerely apologize for any frustration caused; however trust that we have adequately attended to this matter for you.
Kind regards,
Lynn