1 reviews | Active since Jun 2016
Handed over account
<p>Friday 13 January 2016 after 13:00 I paid at Truworths Cape Town CBD R927 which I was told by the cashier it's an outstanding amount /overdue. I got a call from truworths call centre which I did not pick up. This morning 15 January 2016 I get an sms that my account is handed over. How do you guys work? Why is my account handed over but I paid the full amount that is outstanding? ???</p>
Thank you for your post and allowing us the opportunity to respond.
When the payment due is not received by the due date communication is systematically generated to inform you on the status of your account. We have reviewed your account and confirm that it was being handled by Blake and Associates who does collections on our behalf.
We acknowledge that the payment referred to in your post was received on 13 January 2017 however was only updated on our system on 15 January. We sincerely apologize for the delay and for the communication generated as a result of this.
Following your telephonic conversation with our consultant, we thank you for your payment received and confirm that your next installment is due by 05 February 2017.
Please feel free to contact us via email on *** should you have any further enquiries.
Kind regards,
Truworths Online Team
Thank you for your post and allowing us the opportunity to respond.
When the payment due is not received by the due date communication is systematically generated to inform you on the status of your account. We have reviewed your account and confirm that it was being handled by Blake and Associates who does collections on our behalf.
We acknowledge that the payment referred to in your post was received on 13 January 2017 however was only updated on our system on 15 January. We sincerely apologize for the delay and for the communication generated as a result of this.
Following your telephonic conversation with our consultant, we thank you for your payment received and confirm that your next installment is due by 05 February 2017.
Please feel free to contact us via email on *** should you have any further enquiries.
Kind regards,
Truworths Online Team