Handbag Handle Broken - No Assistance
<p>Bought Daniel Hechter handbag and ****** Mary purse with my girlfriend. I paid cash but have lost my receipt. I phoned and explained that the purchase was made on 06/05/2017, after 18:00.</p> <p>The manager advised that they will not be able to trace the purchase details.</p> <p>I am convinced that no other similar purchase was made on this day and in that time period.</p> <p>We are now stuck with an expensive (and supposedly good quality) handbag of which the handle is tearing loose.</p> <p>Firstly, I can for the life of me not believe or understand how you cannot trace an individual transaction if the date and time is so specific…. To not even mention that all your purchases are scanned.</p> <p>Secondly, we paid a lot of money for a branded handbag of which the quality is of such a nature that it is falling apart after 2 months.</p> <p>Please advise soonest or I will share on Facebook and contact Daniel Hechter in France to let them know how the chain in South Africa dealing with their brand operates and refuses to assist. </p>
Thank you for your post.
At Truworths, we aim to always provide our customers with quality merchandise of international standards, this being said, we acknowledge that quality inconsistencies may at times occur. In these instances our Returns Policy allows for defective merchandise to be returned within six months from the date of purchase provided that all criteria of this policy are met.
When merchandise is returned to our stores proof of purchase is indeed required in line with this policy to facilitate an effortless return for our customers. In the event that the customer does not have proof of purchase, stores may from time-to-time request additional information from a customer to assist the store in locating their copy of the purchase docket.
We have liaised with the manager of the store referred to in your post and were informed that she does not recall your visit to the store and has requested that you return with the additional information in order for her to assist you in this regard. We have attempted to contact you to discuss this matter and as we were unsuccessful in our attempts we have sent you an email.
We hope to hear from you soon.
Kindest regards,
Truworths Online Team
Thank you for your post.
At Truworths, we aim to always provide our customers with quality merchandise of international standards, this being said, we acknowledge that quality inconsistencies may at times occur. In these instances our Returns Policy allows for defective merchandise to be returned within six months from the date of purchase provided that all criteria of this policy are met.
When merchandise is returned to our stores proof of purchase is indeed required in line with this policy to facilitate an effortless return for our customers. In the event that the customer does not have proof of purchase, stores may from time-to-time request additional information from a customer to assist the store in locating their copy of the purchase docket.
We have liaised with the manager of the store referred to in your post and were informed that she does not recall your visit to the store and has requested that you return with the additional information in order for her to assist you in this regard. We have attempted to contact you to discuss this matter and as we were unsuccessful in our attempts we have sent you an email.
We hope to hear from you soon.
Kindest regards,
Truworths Online Team