1 reviews | Active since May 2017
Had to suffer bank charges for their mistake...dissatisfied customer
<p>I made an arrangement for a debit order on the 26th of each month and twice truworths debited on the 24th ... for what I dont even know, I'm annoyed because i have to pay bank charges for their mistake..when i phone to make them aware they just said SORRY.. what is sorry gonna do for me...</p>
Thank you for your post.
We acknowledge your frustration in this regard and immediately conducted an investigation into this matter. We can verify that your scheduled debit order was processed incorrectly due to an error on our part. We are pleased to confirm that the error was identified and the matter has been rectified.
Following your telephonic conversation with one of our consultants, we can confirm that we were able to successfully resolve your query and we once again wish to apologize for the inconvenience caused.
Please feel free to contact us on *** or via email on ***, should you have any further enquiries and we will gladly assist you.
Yours sincerely,
Truworths Online Team
Thank you for your post.
We acknowledge your frustration in this regard and immediately conducted an investigation into this matter. We can verify that your scheduled debit order was processed incorrectly due to an error on our part. We are pleased to confirm that the error was identified and the matter has been rectified.
Following your telephonic conversation with one of our consultants, we can confirm that we were able to successfully resolve your query and we once again wish to apologize for the inconvenience caused.
Please feel free to contact us on *** or via email on ***, should you have any further enquiries and we will gladly assist you.
Yours sincerely,
Truworths Online Team