Gugulethu So Called Manager is Disgusting

I bought a pair of boots online but due to me having big legs, the zipper could only zip half way through. I took it to Truworths Gugulethu store. The manager told me to my face that I cannot exchange it because they do not stock ****** mary. I was so patience with that woman, she even told me that I must go to Promenade or Cavendish store. I told her about their returns policy that, it says to the nearest store regardless if the items is sold or not. Among-st other things, Naartjie products needs to be returned to the store that stocks the product. She was so clueless and rude. I even had the other boot on my hand that she took from the back. I called the Truworths head office and I was told to go there she will do the exchange but she she told them that I couldn't find the boot I was looking for hence she couldn't do the exchange. So I am also a **** now...wooow. When I got to the store again, she said she never said any of that. That so called manager is ***********, rude and self centered. This is actually not the first time she gives me **** service and I decided not to do anything just to give her a benefit of the doubt. She even forgot that those calls are recorded. She just makes me sick. I am so disgusted with her attitude and lack of knowledge. If it were up to me, Eyethu who is the cashier, should be made the manager, she is competent and nothing like that monster. She is always friendly and it doesn't matter what time of the day it is.