Greenacres service

Good day

I went to the Man's store in Greeancres on Saturday to enquire how much was due on my account, the gentleman told me it's R270.00 I told him to take R500.00 in cash as I want to quickly pay off the amount due. On Sunday morning a debit of R270.00 went off, I called the call centre and I was told it was a mistake on their side as the amount was not supposed to go off as I have already paid. The lady told me they would initiate a refund and it should be in my account in next two days.

Two days have now passed, I called the call centre again this morning and I was told the refund did not go through and I should rather contact the store directly.

To my demise when I called the store and the guy immediately tells me "look man can you call later the store is busy now" and he puts the phone down my ear. This is the number I called ********** .

I hate the fact that whenever you want something to happen in this company is only if you "complain"!

Can you guys just correct your own mistake and refund my money ?