1 reviews | Active since Mar 2009

25 Mar 2015, 20:52

Great job ladies

A few days ago I discovered a very good pair of shoes I bought a very few months ago had torn. I then requested assistance yesterday from the store in Campus Square, that's where I originally bought the shoe. I was informed to bring it in, & so I today. Indeed the shoe still looked in good condition except for the torn part. With no hassles, the ladies gladly assisted me by replacing it with another pair of shoes. I don't have a lot of pairs so I was anxious & I really loved the first pair but today I got an even better pair, if not the same. My smile was back on & left the store a happy chappy. So here's to Elsie & her team, many thanks for seeing my concern being attended to. I'll definitely visit your store again soon. You're the best!

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Replies (1)
Truworths
Truworths's reply27 Mar 2015, 16:23
Official
Hello Mavusana,

We appreciate the time you have taken to notify us of the outstanding service you have received from our consultants at the respective store.

At Truworths, every attempt is made to make certain that our valued customers are assisted by qualified and passionate people. We are thrilled that they were able to make your shopping experience with us unforgettable and we will be sure to forward the appreciative statement onto the worthy recipients as well as their management team.

We would also like to thank you for your feedback and we look forward to seeing you in our stores soon.

Should you have any comments or suggestions, please feel free to contact us on ***, or send an e-mail to ***.

Fashionably yours,
Charmaine