1 reviews | Active since Jun 2012
Great customer service is not only for paying cust
I have logged a complaint against your staff and the way i was treated but you have not even responded I'm still receiving sms that I need to make payments i advised that i will only be able to make a payment end of September and even to try to pretend to call me that would help but no u can't do that because I'm useless i don't add value in your business i have been a great customer of yours never missed a payment never always paid more but what do u do toss me on the side for your staff to abuse me thank you i will spread the word that your company threaten to reduce my lime due to the fact that i was hospitalised and when i reported this to them they did nothing just ignored me like a fool thank you and god bless and may your business prosper
Thank you for your post.
We wish to convey our sincerest apologies for the delay in our response to your post.
We acknowledge your frustration in this regard and can confirm that your concerns were escalated to the relevant Collections Manager at Blake and Associates.
We were informed that she has contacted you and apologized for the service received your received and has further noted a payment arrangement on your account.
We once again wish to apologise for the delay and trust that we were able to adequately attend to your query.
Yours sincerely,
Lynn
Thank you for your post.
We wish to convey our sincerest apologies for the delay in our response to your post.
We acknowledge your frustration in this regard and can confirm that your concerns were escalated to the relevant Collections Manager at Blake and Associates.
We were informed that she has contacted you and apologized for the service received your received and has further noted a payment arrangement on your account.
We once again wish to apologise for the delay and trust that we were able to adequately attend to your query.
Yours sincerely,
Lynn