1 reviews | Active since Nov 2010
GOODS PAID FOR WOULD NOT CHANGE
MY HUSBAND HAS PURCHASED ME PJ'S AND A GOWN AND SLIPPERS FOR MOTHERS DAY ,I WAS UNFORNATLY ABROAD AND I RECEIVED THE GIFTS ON MY RETURN.IT IS ABOUT 5 MONTHS OLD BUT BRAND NEW UNFORTUATLY THE SIZE IS SMALL AND I WENT TO CHANGE IT AND THEY REFUSE TO JUST EXCHANGR GOODS THAT HAS BEEN PAID FOR ALREADY I DONT WANT THE MONEY BACK I JUST WANT TO EXCHANGE THE PJ'S AND THE GOWN BUT WAS REFUSED AND WAS SHUNT AWAY I WAS VERY UPSET BECAUSE IT IS OUR HARD EARNED MONEY WE PAY FOR WE DO NOT GET THE GOODS FOR FREE , THE GOOD ARE BRAND NEW WITH TAGS ON IN THE SAME PACKET ECT. BUT THEY WIL NOT EXCHANGE IT FOR ME SO ACCORDING TO THEM IT CAN LIE AND COLLECT DUST BUT THEY WILL NOT EXCHANGE THE GOODS , IT WAS A DIFFERENT STORY IF IT WAS UNPAID AND GIVEN FOR FREE TO ME BUT IT IS OUR MONEY AND THEY REFUSE TO JUST EXCHANGE IT TO SATISFY ME AS A CUSTOMER BECUASE. IT WAS BOUGHT AS A GIFT AND IT IS SMALL , SO WHAT DOES THIS TELL US AS CUSTOMERS WE CANNOT EXCHANGE GOODS IF OLDER THAN 6 MONTHS EVEN IF IT IS BRAND NEW STILL AND EVEN IF YOU WERE NOT AVAILABLE TO COME CHANGE IT YOU LOOSE ALL THE WAY AROUND , BESIDES THERE WERE 2 PAIRS SLIPPERS BOUGHT AS WELL I KEPT IT FITS MONEY TO TRUWORTH FOR MAHALA NO EXCHANGE!
Thank you for your post.
We acknowledge your frustration however wish to confirm that you were correctly informed that a return could not be authorized.
Our returns policy is in place for our customer's protection as well as ours. It ensures that our customers are aware that we go to great lengths to ensure that the garments they purchase has not been worn or used, is in perfect condition and remains current with the latest fashion trends. We therefore deem it vital to be adhered to at all times.
We understand that you are not happy with the feedback provided to you however hope that you will be able to perceive and accept our stance in this regard.
Kind regards,
Lynn
Thank you for your post.
We acknowledge your frustration however wish to confirm that you were correctly informed that a return could not be authorized.
Our returns policy is in place for our customer's protection as well as ours. It ensures that our customers are aware that we go to great lengths to ensure that the garments they purchase has not been worn or used, is in perfect condition and remains current with the latest fashion trends. We therefore deem it vital to be adhered to at all times.
We understand that you are not happy with the feedback provided to you however hope that you will be able to perceive and accept our stance in this regard.
Kind regards,
Lynn
