vM
veronica M
1 reviews | Active since Dec 2015
05 Mar 2016, 18:03
Good managers
Compliment to mall of the North staff particularly Lorraine and Ebenezer. After my bad experience at Truworths, CBD (Landros mare stress) with Eva,am so happy to know there are good managers out there who knows their story. Mall of the North branch gladly returned the item.Thank you team mall of the North.
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Truworths's replyOfficial
08 Mar 2016, 12:44Hello veromath82,
Thank you for taking the time to inform us of the experiences you recently had at two of our stores.
A consistent standard of international customer service excellence is something that we strive to provide our customers with at all times. We will therefore address the poor service that you received and take the necessary correction action where required.
Having said this, we were thrilled to hear that you're most recent experience was pleasant, efficient and memorable. We have informed the staff in store as well as their management team so that they can be acknowledged for upholding our high service standard.
We hope that you will continue shopping with us for many years to come. Please feel free to contact us directly on *** or e-mail *** if you have further queries or suggestions and don't forget to visit truworths.co.za to see the latest in our Winter 2016 fashion.
Fashionably yours,
Lynn
Thank you for taking the time to inform us of the experiences you recently had at two of our stores.
A consistent standard of international customer service excellence is something that we strive to provide our customers with at all times. We will therefore address the poor service that you received and take the necessary correction action where required.
Having said this, we were thrilled to hear that you're most recent experience was pleasant, efficient and memorable. We have informed the staff in store as well as their management team so that they can be acknowledged for upholding our high service standard.
We hope that you will continue shopping with us for many years to come. Please feel free to contact us directly on *** or e-mail *** if you have further queries or suggestions and don't forget to visit truworths.co.za to see the latest in our Winter 2016 fashion.
Fashionably yours,
Lynn
Best regards,
Truworths's reply08 Mar 2016, 12:44
Official
Hello veromath82,
Thank you for taking the time to inform us of the experiences you recently had at two of our stores.
A consistent standard of international customer service excellence is something that we strive to provide our customers with at all times. We will therefore address the poor service that you received and take the necessary correction action where required.
Having said this, we were thrilled to hear that you're most recent experience was pleasant, efficient and memorable. We have informed the staff in store as well as their management team so that they can be acknowledged for upholding our high service standard.
We hope that you will continue shopping with us for many years to come. Please feel free to contact us directly on *** or e-mail *** if you have further queries or suggestions and don't forget to visit truworths.co.za to see the latest in our Winter 2016 fashion.
Fashionably yours,
Lynn
Thank you for taking the time to inform us of the experiences you recently had at two of our stores.
A consistent standard of international customer service excellence is something that we strive to provide our customers with at all times. We will therefore address the poor service that you received and take the necessary correction action where required.
Having said this, we were thrilled to hear that you're most recent experience was pleasant, efficient and memorable. We have informed the staff in store as well as their management team so that they can be acknowledged for upholding our high service standard.
We hope that you will continue shopping with us for many years to come. Please feel free to contact us directly on *** or e-mail *** if you have further queries or suggestions and don't forget to visit truworths.co.za to see the latest in our Winter 2016 fashion.
Fashionably yours,
Lynn
Best regards,