GOOD FOR NOTHING
<p>Good day.+- 3 to 4 mtnhs ago i lost my job(more like the company closed there doors) We i had called Truworths and inform them of this and at that time my account was still in order,Well the lady from truworths told me that they can not do anything as yet as the account is still good shape and i should wait for it to go into arrear and then they will call me back,but for now she can onlly add a nopte on the system,so i waited and so it went into arrears and yes they called me and when i advise them to look onto there system to see if the note was there and so they found it and then they told me they would send my account details to there INSURANCE depart i should wait for there call, Three month down the line i get a call from BLAIK AND ASSC...NOT SURE WHO THEY ARE BUT THEY ONLY INFOM ME THAT MY ACCOUNT IS NOW HANDED OVER TO THEM FOR LEGAL ACTION...***.....i have been waiting for the insurance dept to call me and rather they hand me over.Each and every time i call in they give me the same old story THE MATTER HAS BEEN SSENT TO THE INSURANCE DEPT.I WANT ANSWERS NOW. </p>
Thank you for your post and allowing us the opportunity to attend to this matter for you.
We have therefore liaised directly with their management team to urgently investigate your concerns.
We confirm that one of our consultants have been in contact with you and sincerely apologise for any inconvenience that may have been caused as a result of this matter ‘and trust that we were able to satisfactorily resolve this matter for you.
Please feel free to contact us on *** or via email to *** should you have any further inquiries, comments or suggestions.
Kindest regards,
Truworths Online Team
Thank you for your post and allowing us the opportunity to attend to this matter for you.
We have therefore liaised directly with their management team to urgently investigate your concerns.
We confirm that one of our consultants have been in contact with you and sincerely apologise for any inconvenience that may have been caused as a result of this matter ‘and trust that we were able to satisfactorily resolve this matter for you.
Please feel free to contact us on *** or via email to *** should you have any further inquiries, comments or suggestions.
Kindest regards,
Truworths Online Team
Well i got a call from a lady from T and advised me that there are no records of me calling in and there are no note made..
WHO DO WE TRUST THESE DAYS A SIMPLE CALL CENTER AGENT DOES NOT DO HIS OR HER JOB AND NOW THE CUSTOMER MUST PAY FOR IT.....
CLEARLY THE CALLS ARE NOT BEING RECORDED AS THEY ALL SAY,BUY HEY IF THE CUSTOMER WAS WRONG THEN VERY FAST THEY WOULD FIND THE CALL RECORDING OR THE NOTE OR SOMETHING....THIS LADY EVEN OUT THE CALL DOWN ON ME...
Well i got a call from a lady from T and advised me that there are no records of me calling in and there are no note made..
WHO DO WE TRUST THESE DAYS A SIMPLE CALL CENTER AGENT DOES NOT DO HIS OR HER JOB AND NOW THE CUSTOMER MUST PAY FOR IT.....
CLEARLY THE CALLS ARE NOT BEING RECORDED AS THEY ALL SAY,BUY HEY IF THE CUSTOMER WAS WRONG THEN VERY FAST THEY WOULD FIND THE CALL RECORDING OR THE NOTE OR SOMETHING....THIS LADY EVEN OUT THE CALL DOWN ON ME...
I LEFT A FEW MSG FOR MECHELL FROM LEGAL TO CALL ME AND STILL NOTHING..
SHE TOLD ME SHE WOULD COPY ME ON AN EMAIL THAT WAS ON FRIDAY 21ST JULY AND TODAY IS THE 25TH JULY AND STILL NOTHING.
MAYBE SHE IS SENDING HER EMAIL VIA PEGON...
I WANT FEEDBACK NOW.
I HAVE ALL THE CALL RECORDING THAT I MADE TO TRUWORTHS AND IF I DONT GET FEEDBACK ASAP I WILL TAKE THIS MATTER FURTHER..
I LEFT A FEW MSG FOR MECHELL FROM LEGAL TO CALL ME AND STILL NOTHING..
SHE TOLD ME SHE WOULD COPY ME ON AN EMAIL THAT WAS ON FRIDAY 21ST JULY AND TODAY IS THE 25TH JULY AND STILL NOTHING.
MAYBE SHE IS SENDING HER EMAIL VIA PEGON...
I WANT FEEDBACK NOW.
I HAVE ALL THE CALL RECORDING THAT I MADE TO TRUWORTHS AND IF I DONT GET FEEDBACK ASAP I WILL TAKE THIS MATTER FURTHER..