Good Bye Truworths
<p>My husband has, or should I say HAD a 6 month, interset free Truworths account. We don't often use the account, but in March made some purchases to the value of R754.31. On the fourth of April we made a payment of R600.00, leaving a balance of R154.31. On our May statement we have been charged R3.21 intersest and are being threathed to be handed over because the account is in arrears. We have since then paid the balance of R157.52, including the interst, and asked for the account to be closed. But we still receive messages that the account is in arrears. When I phone to query this, I was told that an amount needed to be paid every month, irrespecective of the fact that we have in fact paid in advance!!!! Not a good way to keep clients. Good BYE Truworhs!!!!! </p>
Thank you for your post and allowing us the opportunity to respond.
Whilst we do not ordinarily discuss any matters pertaining to an account with anyone other than the account holder we believe that our response does not contain any confidential information.
We acknowledge your frustration in this regard however wish to advise you that, when an account holder pays his/her account in advance, via Electronic Funds Transfer (eft), they are required to contact us to inform us to allocate the funds as a pre-payment.
We can verify that we have contacted the account holder to discuss this matter and whilst we regret that he have decided to close the account with us; we hope that we can continue the relationship we have established with you and the account holder by retaining you as a cash customers.
We trust that we have adequately responded to your query, however should you have any further enquiries please contact us on *** or via email on ***.
Kind regards,
Truworths Online Team
Thank you for your post and allowing us the opportunity to respond.
Whilst we do not ordinarily discuss any matters pertaining to an account with anyone other than the account holder we believe that our response does not contain any confidential information.
We acknowledge your frustration in this regard however wish to advise you that, when an account holder pays his/her account in advance, via Electronic Funds Transfer (eft), they are required to contact us to inform us to allocate the funds as a pre-payment.
We can verify that we have contacted the account holder to discuss this matter and whilst we regret that he have decided to close the account with us; we hope that we can continue the relationship we have established with you and the account holder by retaining you as a cash customers.
We trust that we have adequately responded to your query, however should you have any further enquiries please contact us on *** or via email on ***.
Kind regards,
Truworths Online Team