1 reviews | Active since Jul 2013
going the extra mile to assist
I had bought a few items for my boyfriend as a Christmas gift. the size I bought was incorrect. we took a long time to return the items as he travels a lot. the ladies at the till where very friendly and could not assist us as I did not have the invoice slip. they called the manageress Aasheeqa who did her best to assist and stayed calm whilst we where angry and frustrated. She swiped my card to see if the system could pick up the sale so the invoice slip can be tracked. since we took so long to return the items the system was too slow.<br> I then went into my internet bank statement as Aasheeqa advised, and i picked up the date I did the purchase and the store branch. with all that we then managed to get our full refund after four hours. Thank you for truly finding a way to assist. And what a lovely pleasant attitude Aasheeqa has.<br> However not sure if I could freely buy a gift for someone at Truworths as often I pay cash and one can not pick up a cash sale and often the invoice slips fade or go missing. If other retail clothing stores do exchanges easily why cant Truworths follow the same system?
Thank you for your compliment and for taking the time to let us know of the professional and efficient service that you received from one of our staff members!
At Truworths, we pride ourselves on excellence and delivering customer service of global standards. Our Returns Policy facilitates an exchange or a credit on an item returned within 30 days from date of purchase provided that it is accompanied by the original proof of purchase, the swing ticket is still attached and the item has not been worn or used. This policy is therefore in place as a safeguard to all.
We are however delighted that this staff member was able to assist you so professionally and that she facilitated an effortless shopping experience in accordance with our customer vision. We will be sure to pass the feedback on to the deserving recipient and her management team.
On behalf of Truworths, we would like to thank you for your continued support and look forward to seeing you in our stores again soon.
Kind regards and happy shopping,
Charmaine
Thank you for your compliment and for taking the time to let us know of the professional and efficient service that you received from one of our staff members!
At Truworths, we pride ourselves on excellence and delivering customer service of global standards. Our Returns Policy facilitates an exchange or a credit on an item returned within 30 days from date of purchase provided that it is accompanied by the original proof of purchase, the swing ticket is still attached and the item has not been worn or used. This policy is therefore in place as a safeguard to all.
We are however delighted that this staff member was able to assist you so professionally and that she facilitated an effortless shopping experience in accordance with our customer vision. We will be sure to pass the feedback on to the deserving recipient and her management team.
On behalf of Truworths, we would like to thank you for your continued support and look forward to seeing you in our stores again soon.
Kind regards and happy shopping,
Charmaine