1 reviews | Active since Mar 2012
given wrong information about account application
Went to Truworths Johannesburg 0101 to open an account, I went to 2nd floor as per signage on walls, I was assisted by a very friendly lady who took me to ground floor for assistance, they entered my information on their computer and the account declined, the lady then called new accounts head office to check reason for declined account, they then said the information I provided did not correspond, I gave the lady my payslip and she verified my information to head office and then my account was approved for R2500.00. I Was given a receipt to confirm that the account was approved and that they said I can start shopping, when I went to pay with my ID number I was told that my account is declined and I cannot purchase, the cashier called new accounts and they said the account is declined as I app**** in store and online, I told them I have not made an online application but the rude lady insisted that I made an online application and must wait 3 months to open a new account with Truworths. this is very disappointing to be given wrong information and to have to wait for 3 months for a new account? Disappointed :(
We acknowledge your frustration in this regard and were truly concerned to read of your experience.
We have therefore conducted an investigation into your concerns. We established that your initial application was declined due to an error on the part of our store, as the store selected the incorrect option when activating your account. We can assure you that this matter has been brought to the attention of the relevant Store Manager to ensure that staff members are reminded of the importance of efficiently and accurately processing new accounts.
We confirm that you have been contacted by one of our new accounts agents who have apologized for the error and was able to successfully re-process your application. We believe that she has informed you that your application has been approved and that you may activate the account at your earliest convenience using your original identity document.
Please once again accept our sincere apologies for any inconvenience or upset caused as a result of this matter. We wish to further welcome you to our exhilarating world of internationally inspired fashion and hope to see you in our stores soon.
Kind regards and happy shopping!
Lynn
Best regards,
We acknowledge your frustration in this regard and were truly concerned to read of your experience.
We have therefore conducted an investigation into your concerns. We established that your initial application was declined due to an error on the part of our store, as the store selected the incorrect option when activating your account. We can assure you that this matter has been brought to the attention of the relevant Store Manager to ensure that staff members are reminded of the importance of efficiently and accurately processing new accounts.
We confirm that you have been contacted by one of our new accounts agents who have apologized for the error and was able to successfully re-process your application. We believe that she has informed you that your application has been approved and that you may activate the account at your earliest convenience using your original identity document.
Please once again accept our sincere apologies for any inconvenience or upset caused as a result of this matter. We wish to further welcome you to our exhilarating world of internationally inspired fashion and hope to see you in our stores soon.
Kind regards and happy shopping!
Lynn
Best regards,