1 reviews | Active since Jul 2017
****** mary jean
<p>I bought a jean for 499 I wore the jean once and leather at the back stitching is coming lose .</p> <p>I was told at store it would be sent away to see if its a manufacturing fault and that would take a weak .</p> <p> </p> <p>I THINK ITS DISGUSTING THAT I NEED TO WAIT FOR MY MONEY FOR A WHOLE WEEK AN THEN ONLY TRUTHWORTHS CAN RESOLVE ISSUE.</p> <p> </p> <p>ITS NOT MY FAULT THAT QUALTY IS POOR. I THINK ITS POOR CUSTOMER SERVICE.</p> <p> </p> <p>AND A WAY NOT TO REFUND CUSTOMERS BACK.</p>
Thank you for affording us the opportunity to respond.
At Truworths quality has always been extremely important to us and we have a dedicated team of quality technologists who work closely with our suppliers to ensure that the merchandise included in our range meets our high quality standards.
We are disappointed to hear that you are unhappy with the quality of your jeans and want to assure you that we always strive to provide our customers with the best possible quality.
However, as with anything, there may be an exception where a quality issue exists. The policy around defective goods with inherent flaws allows for a return of an item with a manufacturing fault up to 6 months after the purchase, provided some form of proof of purchase can be shown, the item has been used for its intended purpose and cared for according to the wash/ care instructions.
We kindly urge you to take your garment to the nearest store along with your proof of purchase for the store manager to assess and to make a decision. Should the manager not be able to make a decision in-store, the item will be sent to our Head Office for further assessment.
We regret that you are unhappy about this, but trust that you will accept out stance in this regard.
Yours in fashion,
Truworths Online Team
Thank you for affording us the opportunity to respond.
At Truworths quality has always been extremely important to us and we have a dedicated team of quality technologists who work closely with our suppliers to ensure that the merchandise included in our range meets our high quality standards.
We are disappointed to hear that you are unhappy with the quality of your jeans and want to assure you that we always strive to provide our customers with the best possible quality.
However, as with anything, there may be an exception where a quality issue exists. The policy around defective goods with inherent flaws allows for a return of an item with a manufacturing fault up to 6 months after the purchase, provided some form of proof of purchase can be shown, the item has been used for its intended purpose and cared for according to the wash/ care instructions.
We kindly urge you to take your garment to the nearest store along with your proof of purchase for the store manager to assess and to make a decision. Should the manager not be able to make a decision in-store, the item will be sent to our Head Office for further assessment.
We regret that you are unhappy about this, but trust that you will accept out stance in this regard.
Yours in fashion,
Truworths Online Team