1 reviews | Active since Jun 2017
Gift Card
<p>I have to say I am bitterly disappointed with the Truworths Call Centre, firstly they push me around from person to person then the outcome is sorry we can't help you. <br /><br />A Couple years back my wife bought me a voucher for R1000 I proceeded to use the card once and bought shoes to the value of R300 leaving R700 on the card (I am not 100% on the figures but very close to that) then unfortunately I lost the card only finding it now maybe 4 years later now Truworths is saying sorry they can't help me. which I think is *******. They've taken the money off my wife's account but not willing to assist me in renewing my voucher!!! </p>
Thank you for your post and allowing us the opportunity to respond.
We acknowledge your frustration regarding this matter and have therefore brought your concerns to the attention of the relevant Divisional and Operations Managers to investigate and address.
Following your recent telephonic conversation with one of our consultants, we are pleased that we were able to resolve this matter for you and look forward to seeing you in our stores again soon.
Should you have any further enquiries, comments or suggestions please feel free to contact us on *** or via email to ***.
Kindest regards,
Truworths Online Team
Thank you for your post and allowing us the opportunity to respond.
We acknowledge your frustration regarding this matter and have therefore brought your concerns to the attention of the relevant Divisional and Operations Managers to investigate and address.
Following your recent telephonic conversation with one of our consultants, we are pleased that we were able to resolve this matter for you and look forward to seeing you in our stores again soon.
Should you have any further enquiries, comments or suggestions please feel free to contact us on *** or via email to ***.
Kindest regards,
Truworths Online Team
Guys Thank you SO MUCH!!!!! I can not begin to tell you how happy you've made me :) :)
Guys Thank you SO MUCH!!!!! I can not begin to tell you how happy you've made me :) :)