Get your call centres and systems in order

The lovely people at Truworths call centre are unreasonable and rude or do they just need more training at their job ? This is my second report where I had to mention these lovely people at the call centres who think they know everything. Like yesterday, even though I had already written a complaint on Hello peter, I received another call from a woman who called to tell me my account is in arrears. I did tell her I've written a complaint and that to my knowledge I am not in arrears as when I made payment, and she asks me , you paid R50?? R50?? Rudely and disconnect the call without letting me explain. The previous person was also in a mocking tone about my R50 payment, what's so funny about paying R50 towards an account ? Firstly as per previous complaint to my knowledge I wasnt in arrears as when I made payment, I paid the amount the store consultant asked me to pay, in fact, I overpaid, but later would find from these call centre people I am in arrears and these call centre people do not know how to talk and resolve an issue and turn this into a big thing which is going to result in me not supporting Truworths. No use having nice stores and clothing when you taking the **** out of consumers. I even went back to the store, to the same assistant where I paid my account for help and he was surprised to see that I was in arrears as I do all my payments and purchases / I am a regular customer there and he advised me that he was unsure why it's in arrears when I paid, his supervisor mentioned something about finance charges and requested me to pay the R40 so I paid R50, and I was told the account was sorted and next payment due March , he apologised for the inconvenience as well as the calls I had been receiving. Yet, I'm still receiving calls that I'm in arrears and the R50 payment is a big joke ???