1 reviews | Active since Jun 2011
Get your act together
<p>I've made an payment on my account without receiving any statement. Now I'm receiving calls, emails and sms's contradicting each other. As per email received on 10/06/2017 an instalment including the R36 in arrears must be paid by 02/07/2017, which is not a problem. Now the calls and sms’s are threatening with legel action if the arrears amount AND the following months installmant is not paid within 24 hours. I’ve tried to explain this to the call centre supervisor who was supposed to sort this out. Get your act together and have your sms’s and emails reflect the same terms!! </p> <p> </p> <p>. </p>
Thank you for your post and allowing us the opportunity to respond.
We acknowledge your frustration regarding the s communications that you have received regarding the status of your Truworths account.
Upon reviewing your account we established that a payment was made on 29 May 2017 and we would like to thank you for making this payment. However, as you did not pay the full amount due your account unfortunately reflected in arrears.
Please feel free to contact us on *** or via email on *** should you have any further, inquiries, comments or suggestions.
Kind regards,
Truworths Online Team
Thank you for your post and allowing us the opportunity to respond.
We acknowledge your frustration regarding the s communications that you have received regarding the status of your Truworths account.
Upon reviewing your account we established that a payment was made on 29 May 2017 and we would like to thank you for making this payment. However, as you did not pay the full amount due your account unfortunately reflected in arrears.
Please feel free to contact us on *** or via email on *** should you have any further, inquiries, comments or suggestions.
Kind regards,
Truworths Online Team