Gemors van Truworths, so much for loyalty.

The **** that truworths think is quality.

I've had my Truworths account for more than 10 years and this is the **** I got and treatment I received, so much for loyalty.

During the month of March 2019, I ordered via their Parow Store two different items. The one item I order to be delivered at the store and the other at my house.

Upon receipt of the item that was delivered at the store, I discovered that the shoulder was ribbed on the inside. I then had to go back to a truworths to return the item.

I then waited for the second item to be delivered and was informed that it was delivered at the store. No one informed me about the change in the delivery, the reason I ask for it to be delivered at house, was because I cannot spend too much money for travelling to a store that is so far away from me.

Nevertheless, I got the money and went and collect the item. I got home and opened the package, only to discover that all of the buttons on the one side of the jacket was missing, that someone cut it and the inside of the pockets was also ribbed through.

I then contact truworths customer service the following day to inform them about the situation and that I want a response and a solution to my situation. I ask them to call me the following day, as I was at work and do not have allot of time to waste on a telephone call that they were not going to pay for of which they said they would.

The following day came and to date I have yet to receive a call.

I then send an email explaining the same situation and even send them pictures of what the product looks like, to date I have yet to receive a reply.

WHAT THE HELL, if I wanted a good for nothing product, I would have simply gone to a street vendor or worst a china shop, at least I know when I purchase something their, I should have no expectations about the quality of the clothes.

To make matter worst the staff the store of the Parow store, are the most unprofessional I have ever experience at a Truwoths store, even worst then the Truworths at Capegate Mall.

The products I received looks like someone returned it and they than just wrapped it and delivered to a store like a damping site.

Deh!! vat julle die gemors, ander mense se gemors klaar gedrae klere wat hulle nie wil he nie.

What does it say about truworths and who and what they think me as a customer, that they can believe it is okay to sell such low standard products to me that was clearly not quality checked and to treat my complaints with so much content?

I am not returning that damn thing if they want it they can come and collect it themselves and I will not stop until it is removed from my account.

What is the use you have customer service you can go to hell!!

Ek is niemand se gat nie.