AK
Annalise K
1 reviews | Active since Sept 2012
04 Sept 2019, 11:21
Garment they refuse to refund
Very unhappy
Helpful (0)
Replies (2)0
Replies (2)
Truworths's replyOfficial
05 Sept 2019, 10:12We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's reply05 Sept 2019, 10:12
Official
We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's replyOfficial
06 Sept 2019, 10:54Thank you for your post.
As a customer service orientated retailer, we believe that correct and clear communication with our customers is of fundamental importance. It is for this reason that your concerns were immediately escalated for the attention of Management at the respective store to investigate and address
We can confirm that the Area Manager has been in contact with you to convey our sincerest apologies, and are pleased to confirm that this matter has been resolved.
We once again wish to apologise for any upsets that may have been caused as a matter of this.
Hope to see you soon.
Yours in service,
Truworths Online Team
As a customer service orientated retailer, we believe that correct and clear communication with our customers is of fundamental importance. It is for this reason that your concerns were immediately escalated for the attention of Management at the respective store to investigate and address
We can confirm that the Area Manager has been in contact with you to convey our sincerest apologies, and are pleased to confirm that this matter has been resolved.
We once again wish to apologise for any upsets that may have been caused as a matter of this.
Hope to see you soon.
Yours in service,
Truworths Online Team
Truworths's reply06 Sept 2019, 10:54
Official
Thank you for your post.
As a customer service orientated retailer, we believe that correct and clear communication with our customers is of fundamental importance. It is for this reason that your concerns were immediately escalated for the attention of Management at the respective store to investigate and address
We can confirm that the Area Manager has been in contact with you to convey our sincerest apologies, and are pleased to confirm that this matter has been resolved.
We once again wish to apologise for any upsets that may have been caused as a matter of this.
Hope to see you soon.
Yours in service,
Truworths Online Team
As a customer service orientated retailer, we believe that correct and clear communication with our customers is of fundamental importance. It is for this reason that your concerns were immediately escalated for the attention of Management at the respective store to investigate and address
We can confirm that the Area Manager has been in contact with you to convey our sincerest apologies, and are pleased to confirm that this matter has been resolved.
We once again wish to apologise for any upsets that may have been caused as a matter of this.
Hope to see you soon.
Yours in service,
Truworths Online Team