1 reviews | Active since Apr 2024
Garment damaged
I recently bought a top from this store, a week later the top seemed damaged. I then took it back to the store which is now almost 3 weeks ago I was told there was nothing they could do as they have to send it off their QC dept I was also told they will call me with regards to the outcome to date no call what so ever. The manager at the store was not very helpful and had some sort of attitude as well
Thank you for your post and allowing us the opportunity to respond.
In line with our Returns Policy, we will allow for the return or exchange of defective merchandise within six months from the date of purchase, provided that valid proof of purchase is presented and all criteria of this policy are met.
We have escalated this matter for the attention of the respective Store Manager, and confirm that the top was sent to our Quality Assurance Department for assessment. Further to this, we have also been advised that you have contacted with regards to this matter, and that the mentioned top was subsequently credited for you.
We sincerely apologise for any inconvenience and frustration caused as a result of this matter and thank you for your patronage. We trust that the matter has been satisfactorily resolved soon, and hope to see you in our stores again soon.
Kind regards,
Truworths Online Team
Thank you for your post and allowing us the opportunity to respond.
In line with our Returns Policy, we will allow for the return or exchange of defective merchandise within six months from the date of purchase, provided that valid proof of purchase is presented and all criteria of this policy are met.
We have escalated this matter for the attention of the respective Store Manager, and confirm that the top was sent to our Quality Assurance Department for assessment. Further to this, we have also been advised that you have contacted with regards to this matter, and that the mentioned top was subsequently credited for you.
We sincerely apologise for any inconvenience and frustration caused as a result of this matter and thank you for your patronage. We trust that the matter has been satisfactorily resolved soon, and hope to see you in our stores again soon.
Kind regards,
Truworths Online Team
Thank you for your post and allowing us the opportunity to respond.
In line with our Returns Policy, we will allow for the return or exchange of defective merchandise within six months from the date of purchase, provided that valid proof of purchase is presented and all criteria of this policy are met.
We have escalated this matter for the attention of the respective Store Manager, and confirm that the top was sent to our Quality Assurance Department for assessment. Further to this, we have also been advised that you have contacted with regards to this matter, and that the mentioned top was subsequently credited for you.
We sincerely apologise for any inconvenience and frustration caused as a result of this matter and thank you for your patronage. We trust that the matter has been satisfactorily resolved soon, and hope to see you in our stores again soon.
Kind regards,
Truworths Online Team
Thank you for your post and allowing us the opportunity to respond.
In line with our Returns Policy, we will allow for the return or exchange of defective merchandise within six months from the date of purchase, provided that valid proof of purchase is presented and all criteria of this policy are met.
We have escalated this matter for the attention of the respective Store Manager, and confirm that the top was sent to our Quality Assurance Department for assessment. Further to this, we have also been advised that you have contacted with regards to this matter, and that the mentioned top was subsequently credited for you.
We sincerely apologise for any inconvenience and frustration caused as a result of this matter and thank you for your patronage. We trust that the matter has been satisfactorily resolved soon, and hope to see you in our stores again soon.
Kind regards,
Truworths Online Team