GAME

I purchased an Hisense 50" UHD TV from GAME Mafikeng on 12 of October 2019 at exactly 11.31am worth R5999. And upon testing of the TV which can be proven with the CCTV footage of the store, i indicated to the sales consultant that told me everything nice about TV including how it is the 2020 Uefa TV and it comes with a 4 Year Warranty, i was there to window shop but with the persuasion of the sales consultant i decided to purchase the TV. They took it for a test and told myself, and my two brothers that accompanied me to follow, upon getting to the plug the TV was on and then immediately i noticed on the screen that it had different colours, a greyish blue at the top and at the bottom a baby blueish colour, i pointed immediately to the sales consultant and he said no the TV is fine it is a smart LED TV and the screen is like that because it is newly switched on that upon getting home and i plug it the second time the colours on the screen would have matched and cleared out. I believed his word and they called there trolley guy to put the TV in my car and i drove home and mounted the TV, plug it and it came on then i noticed just at the spot i pointed out in the store that now there is a line on the screen, i immediately took it down and put it in the box back to the store but told them what i noticed, and now they plugged the TV and the single line had become more than 10 lines on the screen which meant something was wrong because the screen initially had a crack which was why the screen had two different colours. They unplugged and it and went to tell the manager what has happened and when the manager asked the tv to be plugged again for him to see, the lines had multip**** to half the screen. The store insisted that the TV was broken by me and they were not going to exchange it and i asked for my warranty then since it is just two hours after i purchased it, its been almost two months now and my TV is still sitting at Game Mafikeng (the WORST Franchise) with no help, no TV exchange or a refund of my Money. Poor Poor Poor and i regret believing the word of the sales agent who when asked could not repeat what he told us in front of the Manager because if he did the TV am sure would have been exchanged. I need help Hello peter in getting my Money back