Furious Customer

I would like to let you know about my disappointment with your delivery process. Why do you charge us when we haven't received the items yet?? Tomorrow is the 10th when you draw the statements and I'm still waiting for 4 items which totals to R1,600, of which that amount has already been added to my account and I need to return them because the 2 that I've already received, I had to return them because it was too small for my son. That means the rest of the trousers will also need to be returned. So now my monthly payment will go up to R750pm, whereas if the items were received in time and returned in time, my monthly payment would be only R500. What a massive difference!! Please look into this, because it affects us as the customer badly. Only charge if the item was collected. I have another problem with their notification when yhe items were delivered at the store. In December I've received an sms saying my items is on the way to the store. After TWO after receiving that message I've decided to go to the store to find out where my items were. Only to be told it has arrived!!!! No notification to say come and fetch your item. Two of the other items (same order) I was only called on the 02 January to let me know my order has arrived. And then what happened, I was already charged for them on my monthly account and I had to return them because they were too small. That's how it's impacting us negatively. Please look into this problem