Furious Customer

On the 2nd August I bought a pair of Jockey panties online. I went to receive it at Heidelberg Store. I took it back the following day after I went to receive it because the sizes in the pack was uneven. They've sent it to their quality department and it took 4 weeks for them to return it, only to tell me that their quality department says they were supposed to call Jockey to come and fetch it from me. Jockey came to fetch it and it also took more than a month for me to get a new pair. When they eventually brought the new pair, same thing, uneven pair. I've called them the same day and they came to fetch it, to date I still don't have the panties I bought 3 MONTHS ago. I feel it's very upsetting that your store from whom I've purchased the panties and who have received my money, just left it in my hands to deal with. This is unacceptable!! Some way or the other, this needs to be dealt with. Either you give me my money back or you need to see that I get a new pair soon.