Furious
Do not buy shoes from them. It only Lasts a month and they refuse to replace or repay the amount spent. Unacceptable
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Replies (2)
Truworths's replyOfficial
07 Nov 2019, 09:06We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's reply07 Nov 2019, 09:06
Official
We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's replyOfficial
15 Nov 2019, 08:36 At Truworths, every attempt is made to continuously provide all our valued customers with service excellence and quality garments of International standards. We, therefore, troubled to hear about your experience.
Our Returns Policy, therefore, allows a return or an exchange on merchandise that presents with a potential quality issue provided that the return is made within six months from the purchase date and all returns criteria are met.
We can confirm that the relevant Store Manager has been in contact with you and are pleased to confirm that this matter has been resolved.
We wish to thank you for your patronage and feedback provided, as this allows us the opportunity to address any areas of concern.
Should you require any further assistance, please contact us on *** or via email ***.
Kind regards,
Truworths Online Team
Our Returns Policy, therefore, allows a return or an exchange on merchandise that presents with a potential quality issue provided that the return is made within six months from the purchase date and all returns criteria are met.
We can confirm that the relevant Store Manager has been in contact with you and are pleased to confirm that this matter has been resolved.
We wish to thank you for your patronage and feedback provided, as this allows us the opportunity to address any areas of concern.
Should you require any further assistance, please contact us on *** or via email ***.
Kind regards,
Truworths Online Team
Truworths's reply15 Nov 2019, 08:36
Official
At Truworths, every attempt is made to continuously provide all our valued customers with service excellence and quality garments of International standards. We, therefore, troubled to hear about your experience.
Our Returns Policy, therefore, allows a return or an exchange on merchandise that presents with a potential quality issue provided that the return is made within six months from the purchase date and all returns criteria are met.
We can confirm that the relevant Store Manager has been in contact with you and are pleased to confirm that this matter has been resolved.
We wish to thank you for your patronage and feedback provided, as this allows us the opportunity to address any areas of concern.
Should you require any further assistance, please contact us on *** or via email ***.
Kind regards,
Truworths Online Team
Our Returns Policy, therefore, allows a return or an exchange on merchandise that presents with a potential quality issue provided that the return is made within six months from the purchase date and all returns criteria are met.
We can confirm that the relevant Store Manager has been in contact with you and are pleased to confirm that this matter has been resolved.
We wish to thank you for your patronage and feedback provided, as this allows us the opportunity to address any areas of concern.
Should you require any further assistance, please contact us on *** or via email ***.
Kind regards,
Truworths Online Team