mK
melanie K
1 reviews | Active since Apr 2011
06 Oct 2015, 19:38
FUMING
I have a TRUWORTHS account , which I have had for many years and maintained the account without any incident , I have kept my credit limit very low although I get asked everytime I go in to PAY my installment don't I want to increase my limit . My due date for my installment is the 3rd of every month, I normally pay on the 3rd or before , I paid my installment on the 2nd of October 2015 at 13.20 at UZZI which is part of the group , yet this evening my landline rings , my husband answers and it is a pre recorded message telling me I AM GOING TO BE HANDED OVER ! I am furious !!!!!i I will close my account if this is the treatment good customers are getting!<br>
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Truworths's replyOfficial
13 Oct 2015, 08:30Hello melkor,
Thank you for your post and affording us the opportunity to assist.
We conducted an enquiry into this matter as we were concerned to hear about the concerns raised in your post.
We acknowledge that you made payment using your credit card on 2 October 2015 at our UZZI store in Clearwater Mall. However, due to electronic transmissions being delayed at the store, your payment only reflected on 4 October. As a result, our system automatically generated correspondence to you as a reminder that payment was not received.
Following our telephonic conversation, we confirm that your account is up to date with payment.
We would like to thank you for your continuous support over the years and sincerely apologise for any frustration or inconvenience that may have been caused to you as a result of this matter.
Should you have any queries or suggestions in future, please do not hesitate to contact us directly on *** or via email on *** and we will gladly assist.
Kindest regards,
Chevola
Thank you for your post and affording us the opportunity to assist.
We conducted an enquiry into this matter as we were concerned to hear about the concerns raised in your post.
We acknowledge that you made payment using your credit card on 2 October 2015 at our UZZI store in Clearwater Mall. However, due to electronic transmissions being delayed at the store, your payment only reflected on 4 October. As a result, our system automatically generated correspondence to you as a reminder that payment was not received.
Following our telephonic conversation, we confirm that your account is up to date with payment.
We would like to thank you for your continuous support over the years and sincerely apologise for any frustration or inconvenience that may have been caused to you as a result of this matter.
Should you have any queries or suggestions in future, please do not hesitate to contact us directly on *** or via email on *** and we will gladly assist.
Kindest regards,
Chevola
Best regards,
Truworths's reply13 Oct 2015, 08:30
Official
Hello melkor,
Thank you for your post and affording us the opportunity to assist.
We conducted an enquiry into this matter as we were concerned to hear about the concerns raised in your post.
We acknowledge that you made payment using your credit card on 2 October 2015 at our UZZI store in Clearwater Mall. However, due to electronic transmissions being delayed at the store, your payment only reflected on 4 October. As a result, our system automatically generated correspondence to you as a reminder that payment was not received.
Following our telephonic conversation, we confirm that your account is up to date with payment.
We would like to thank you for your continuous support over the years and sincerely apologise for any frustration or inconvenience that may have been caused to you as a result of this matter.
Should you have any queries or suggestions in future, please do not hesitate to contact us directly on *** or via email on *** and we will gladly assist.
Kindest regards,
Chevola
Thank you for your post and affording us the opportunity to assist.
We conducted an enquiry into this matter as we were concerned to hear about the concerns raised in your post.
We acknowledge that you made payment using your credit card on 2 October 2015 at our UZZI store in Clearwater Mall. However, due to electronic transmissions being delayed at the store, your payment only reflected on 4 October. As a result, our system automatically generated correspondence to you as a reminder that payment was not received.
Following our telephonic conversation, we confirm that your account is up to date with payment.
We would like to thank you for your continuous support over the years and sincerely apologise for any frustration or inconvenience that may have been caused to you as a result of this matter.
Should you have any queries or suggestions in future, please do not hesitate to contact us directly on *** or via email on *** and we will gladly assist.
Kindest regards,
Chevola
Best regards,