Frustrating

<p>My son have a account with Truworhs and I have a secondary card on the account. He was hijacked December 2015 and his card was stopped. But we did receive the new card and believed all was fine. But apparently not, everytime that I want to use my card they say there is a block on the card, asking me if the card was ******. (I can just mention that I did not have a secondary card from the beginning, only after he received his new card after the hijack we request a sencondary card for me, for which we also waited about 2 months....) Every single time the store phone Head Office who then phone my son and then only I can continue shopping, But every time it takes about between 15-30 minutes. I send emails, asked the stores to please rectify, spoke to Head Office myself, but nevertheless..... the cards remains blocked. Can someone at Head Office for once and all remove this block form the account as it is a year later now, and shopping with Truworhts is a very very frustrating ordeal, and we try to minimise using the account. </p>