1 reviews | Active since Feb 2015
FRUSTRATED WITH TRUWORTHS
I've been running around like a headless chicken trying to figure out who has been taking money from my bank account. I had to take time off from work to go to the bank to find out what was going on. Who is going to be pay me for the hours I have missed at work because it's definitely not going to be the company I work for. To my surprise Truworths was taking money that did not belong to them. Now my other debits have not gone through and I have to face overdraft fees as well as my cellphone service will soon be disconnected due to payment not going through. I held Truworths in high regard but now that has really changed. I expect to be fully reimbursed for every cent I have wasted as this was not my problem yet it has become my problem. This is ABSOLUTELY RIDICULOUS! !!!! Seriously considering closing my account because I can't trust a company who does things like this. They are making me miserable because now I owe other companies money and I can't access my money because they have taken it.
Thank you for your post and affording us the opportunity to respond.
We have investigated this issue as a matter of urgency and have established that your bank account was indeed erroneously debited on the respective dates.
The bank has confirmed that the error occurred on their side. We were informed that all duplications and triplications will be reversed over the next couple of days and in some cases the reversals have already taken place. A message has been placed on all social networks to advise customers of this unfortunate error.
We sincerely apologise for any inconvenience this may have caused you and we encourage you to contact us on *** or e-mail *** if you have any further queries or concerns.
Kind regards,
Charmaine
Thank you for your post and affording us the opportunity to respond.
We have investigated this issue as a matter of urgency and have established that your bank account was indeed erroneously debited on the respective dates.
The bank has confirmed that the error occurred on their side. We were informed that all duplications and triplications will be reversed over the next couple of days and in some cases the reversals have already taken place. A message has been placed on all social networks to advise customers of this unfortunate error.
We sincerely apologise for any inconvenience this may have caused you and we encourage you to contact us on *** or e-mail *** if you have any further queries or concerns.
Kind regards,
Charmaine