Frustrated

<p>My brother bought me a DH bag as a gift I had to return the hand bag to the store after using it few times the bag had the stitch come off and little tearings showing that it was manufactural fault I then went to truworths church street pretoria and I was told I can only get the same bag as the bag wasn't purchased from that shop the bag was bought from mall of Africa they said because I didn't have a receipt I can't exchange the bag I then explained to the manager that I didn't feel confident in taking the same product well I wasn't given a chance to exchange now a month n a week the same product I had a problem with I'ts torn exactly the same way I am angry as I did not want to take the bag cause they took the receipt saying cause I ddnt hv a receipt they are going to use that one to return the faulty one I am frustrated at such a well established retail to offer such a service now I have spent good money for good value but for a DH brand this was a total reap off.</p>