1 reviews | Active since Feb 2018
Frustated new customer
Ive shop at Truworths about three times in a week all cash buys With almost every purchase I had a problem.Someone at another store advised that I get a truworths account since I shop so often.Being me I took their advise thinking maybe the service would be better.I opened the account paid it a day later and purchased again.Today however was the worst of all .I buy on my account ,get told to pay a difference of R209 which I did then had to pay 10c I then had to pay R1 and still could not get assistance.Not even the store manager or supervisor came to assist and when the supervisor finally came 30 min later not even she could assist.The worst truworths branch ive ever shopped at.
Thank you for your post and affording us the opportunity to respond.
Upon reviewing your account, we confirm that your initial two purchases made, exceeded the limit amount that was allocated to your account. The subsequent payments made were not sufficient to bring the account back to a zero balance reflecting.
Kindly note that, as the account was initially over sold, the system would not have permitted further purchases until the balance owing had been settled.
We regret the manner in which you felt this matter has been attended to in store. For this reason we escalated your concerns raised for the attention of the respective Area Manager, who has subsequently been unsuccessful in his attempts to make contact with you.
We appreciate the opportunity to assist you and apologise for the inconvenience caused. Should you require any further assistance, please feel free to contact us on *** or via email on *** .
Kind regards,
Truworths Online Team
Thank you for your post and affording us the opportunity to respond.
Upon reviewing your account, we confirm that your initial two purchases made, exceeded the limit amount that was allocated to your account. The subsequent payments made were not sufficient to bring the account back to a zero balance reflecting.
Kindly note that, as the account was initially over sold, the system would not have permitted further purchases until the balance owing had been settled.
We regret the manner in which you felt this matter has been attended to in store. For this reason we escalated your concerns raised for the attention of the respective Area Manager, who has subsequently been unsuccessful in his attempts to make contact with you.
We appreciate the opportunity to assist you and apologise for the inconvenience caused. Should you require any further assistance, please feel free to contact us on *** or via email on *** .
Kind regards,
Truworths Online Team