From sweet to sour
<p>So I went to pay for a product I had taken in the cosmetics department at Truworths Landros Mare, Polokwane (where I had previously experienced the most amazing service) and now I think my previous experience here was nothing but pure luck. The "ladies" in the cosmetics department have the most nauseating attitudes and went out of their way to make themselves scarce when I needed assistance but I still ignored them & eventually went to pay for my item. What I could NOT ignore was the little comment/dig from the"lady" who assisted me at the till and another co-worker as I was paying. I'll keep my more colourful opinions on their behaviour to myself but this "lady" singlehandedly managed to ruin my mood and put me off of shopping any further, so BRAVO to her and her little sidekick ☺</p>
Got a call from the store manager who apologized and promised to address the issue with staff and genuinely sounded like a lady who placed great importance on customer service and satisfaction. Hoping my next shopping experience will once again be a happy one :)
Got a call from the store manager who apologized and promised to address the issue with staff and genuinely sounded like a lady who placed great importance on customer service and satisfaction. Hoping my next shopping experience will once again be a happy one :)
Thank you for your post and for informing us of your experience at our store.
At Truworths, we promote a company culture of mutual respect and can assure you that your experience at our store is not in line with the high service standards we set.
We have therefore raised your concerns with the relevant management of the store to urgently investigate and address this matter with the consultants involved. We believe that she has also contacted you to apologize for your experience.
We once again sincerely apologize for the manner in which you were assisted by our store consultants and can assure you that this matter will be addressed in earnest.
Please feel free to contact us on *** or via email to *** should you have any inquiries, comments or suggestions and we will gladly assist.
Assuring you our best attentions at all times,
Truworths Online Team
Thank you for your post and for informing us of your experience at our store.
At Truworths, we promote a company culture of mutual respect and can assure you that your experience at our store is not in line with the high service standards we set.
We have therefore raised your concerns with the relevant management of the store to urgently investigate and address this matter with the consultants involved. We believe that she has also contacted you to apologize for your experience.
We once again sincerely apologize for the manner in which you were assisted by our store consultants and can assure you that this matter will be addressed in earnest.
Please feel free to contact us on *** or via email to *** should you have any inquiries, comments or suggestions and we will gladly assist.
Assuring you our best attentions at all times,
Truworths Online Team