1 reviews | Active since Nov 2012
Free Fashion Voucher
Visited the Westgate Truworths store yesterday afternoon after work reason being I received a free fashion voucher from the customers service manager Lynette Louw .I queried at the casher desk if The voucher is for all items even sales items .He did not respond and ask for my account card and how long I have had this account .Making me feel like I am a ***** .Still I asked him the same question he's response was no I cant but we can take a sale item and see if its possible ... I told him thx I will not be using this voucher for this response reason being he didn't even asked manager too ask if its possible or not and making me the account holder too feel like a *****.Never has any one at Truworths ask for my account card or security questions .... and this all for the simple question May this voucher bee use on all items even mark down items.I am upset by the service and response and received I received at Truworths Westgate .And as you can see my account is on R 0 and if this is the type of service you give too account holders please close my account .
At Truworths, we always strive to provide our customers with an effortless shopping experience, where they are assisted by efficient and enthusiastic consultants.
As we were concerned to read of your experience at one of our stores, we referred the matter to management at the relevant store to investigate and address without delay. We believe that their Admin Manager attempted to contact you to discuss your concerns, and to apologise to you for any inconvenience and frustration caused. However, it would appear that due to some miscommunication, the matter still currently remains unresolved.
Please be advised that the matter will be addressed with all the consultants at the relevant store, and the appropriate corrective action taken to ensure that this type of behavior is not repeated.
As one of our valued customers, we sincerely hope that you would reconsider closing your account with us. Should you require any further assistance, please feel free to contact us on 021- *** or email *** and we will gladly assist.
Kind regards,
Charmaine
At Truworths, we always strive to provide our customers with an effortless shopping experience, where they are assisted by efficient and enthusiastic consultants.
As we were concerned to read of your experience at one of our stores, we referred the matter to management at the relevant store to investigate and address without delay. We believe that their Admin Manager attempted to contact you to discuss your concerns, and to apologise to you for any inconvenience and frustration caused. However, it would appear that due to some miscommunication, the matter still currently remains unresolved.
Please be advised that the matter will be addressed with all the consultants at the relevant store, and the appropriate corrective action taken to ensure that this type of behavior is not repeated.
As one of our valued customers, we sincerely hope that you would reconsider closing your account with us. Should you require any further assistance, please feel free to contact us on 021- *** or email *** and we will gladly assist.
Kind regards,
Charmaine