********** purchase sorted efficiently

There was a ********** purchase done on my newly opened account. I only add one purchase on it the day it was opened which was the 24th/25th of November. However on the 13th of December a purchase was made which was not done by me

I contacted the Truworths call centre and spoke to a consultant by the name of Vuyo who said she will escalate to the ***** department. Later in the week a Zaynab Abrahams called and sent documents to fill out and send back

She later called and said the investigation has been concluded and all the transactions done **********ly will be reversed. I’m very impressed by the speed and professionalism showed by Zaynab Abrahams. The kind of person Truworths deserves