1 reviews | Active since Jul 2017
********** purchase on debit card
I am very disappointed with the care that Truwoths Kz staff take when handling debit cards. My mom, her card was ****** in the 24th buy a male whom bought for R250 at Truworths store in Durban for R250 and the cashier did not see the card was been used by yhe incorrect person and the card has initials and surname on the card. Very disappointing, I remember this one time when my husband was denayed to purchase at woolworths as the debit card said miss and he was a male. Very disappointed at the staff not caring to check.
Thank you for your post and allowing us the opportunity to respond.
We apologise for the inconvenience caused, and we have subsequently attempted to contact you in this regard,
We thank you for responding to our initial email communication sent. However, we have subsequently sent you additional emails in this regard and await your soonest response. We confirm that as soon as your feedback regarding this matter is received, we will be able to further investigate your concerns raised.
Should you have any further enquiries, please feel free to contact us on *** or via email on *** .
Yours sincerely,
Truworths Online Team
Thank you for your post and allowing us the opportunity to respond.
We apologise for the inconvenience caused, and we have subsequently attempted to contact you in this regard,
We thank you for responding to our initial email communication sent. However, we have subsequently sent you additional emails in this regard and await your soonest response. We confirm that as soon as your feedback regarding this matter is received, we will be able to further investigate your concerns raised.
Should you have any further enquiries, please feel free to contact us on *** or via email on *** .
Yours sincerely,
Truworths Online Team