********** among the truworths staff

I've just received a phone call from a lady who works at the truworths to ask about my shopping experience at the mall of the North yesterday,I told her I've never been there she asked who's in a possession of my truworths card I told her that I lost the card 3 years back and I've reported it missing at standerton truworths they promised to replace it up until now it hasn't been replaced I'm using my I'D for shopping she then told me that someone used my card at the mall of North to make a purchase I asked how can someone make a purchase without an ID b3cause when I still had the card they would ask for an ID then she gave me a stinking attitude telling me that she don't work for that shop she works at the head office I should go and ask that shop...well truworths is one hell of a clothing account that's full of ***** and I'm not paying a cent because of your negligence,if you guys care for your customers you investigate this further and sort it out immediately as I'm closing this useless account