********** Accounts in my name!!!

I recently found out that ********** credit accounts were opened under my name with both Truworths and Identity. These accounts were opened early September 2019 and used to maximum credit limits. My issue is that I never opened an account with either Truworths or Identity, and I am now a victim of *****. How does Truworths verify identity of new applicant if we are all at such a risk of identity *****. Shouldn't it be that the original ID should be submitted? Now after I submitted the documents requested by Truworths for investigation on 6 Jan 2020, no one seem to attend my issue since I haven't even received any feedback. Does Truworths even understand how this has already affected me with the drop of my credit score from 670 to 445?!!